The return address provided on the return label is from our US sorting facility located in New York.
Please note that it can take up to two weeks for the package to make its way to our Canadian warehouse.
Once it arrives, it will go through our standard inspection process following which the refund can be processed.
A notification email is sent to let you know that the refund was done. After that, please allow 5-7 business days for it to appear on your bank statement.