La Canadienne does not offer repair services. For issues involving wear and tear, we invite you to visit your local cobbler. However, if you are concerned that your La Canadienne product is subject to a manufacturer’s defect, we invite you to send an email to customerservice@lacanadienneshoes.com. Please include images of the item as well as the five-digit number located along the zipper guard or on the lining (applies to footwear only). Your case will be reviewed, and we will get back to you within 2 business days