A restocking fee of $10 (plus applicable taxes) will be charged per unique order. If you return multiple items from the same order in a single shipment, only one $10 fee will be deducted from your refund.
To access our Canadian return portal, click here: https://www.lacanadienneshoes.com/ca_en/la-canadienne-online-returns-canada
To access our US return portal, click here: https://www.lacanadienneshoes.com/us/la-canadienne-online-returns/
Enter your email and order number in the return module to get started. In just a few simple steps you will create a return label and packing list.
Before requesting a return label, please ensure your item is returnable:
- LaCanadienneshoes.com will refund any unworn or defective merchandise within 30 days of the original purchase. Any return requests received after this deadline will automatically be refused.
- All sale merchandise 30% off and above is final sale and cannot be returned, however, we will gladly accommodate exchanges for sizing-related concerns.
Online return instructions:
Pack your item(s) and include the Packing Slip in the box.
1. Print out this page, cut it in half and include the packing slip portion inside the box with the returned items and packaging.
2. Attach the shipping label portion to your box with the label facing up.
3. Drop off your package at any Canada Post (in Canada) or Fedex (in the US) access point. Pickups are not available for this return. Additional charges will apply.*
4. Keep a copy of this page to reference your RMA (return authorization number) and the tracking number shown on your return label.
*Please note - La Canadienne will not cover additional pickup service charges for your return. Any pickup fees will be incurred by the customer and will be deducted from the refund amount total.
If you are in the United States: The return address provided on your return label is from an address located in New York. Therefore, the FedEx delivery notification only indicates that we've received your package in our US sorting facility. Please note that it can take up to two weeks after that for it to arrive at our Canadian warehouse, where it will go through our inspection process following which your refund will be processed.